class Aws::Connect::Types::Contact

@see docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Contact AWS API Documentation
@return [Types::WisdomInfo]
Information about Amazon Connect Wisdom.
@!attribute [rw] wisdom_info
@return [String]<br>: docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid<br><br><br><br>The contactId that is [related] to this contact.
@!attribute [rw] related_contact_id
@return [Time]
the inbound flow.
The timestamp, in Unix epoch time format, at which to start running
@!attribute [rw] scheduled_timestamp
@return [Time]
The timestamp when contact was last updated.
@!attribute [rw] last_update_timestamp
@return [Time]
Connect.
The timestamp when the customer endpoint disconnected from Amazon
@!attribute [rw] disconnect_timestamp
@return [Time]
request arrived.
this is when the transfer was initiated. For ‘API`, this is when the
callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`,
when the agent began dialing. For `CALLBACK`, this is when the
`INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is
The date and time this contact was initiated, in UTC time. For
@!attribute [rw] initiation_timestamp
@return [Types::AgentInfo]
Information about the agent who accepted the contact.
@!attribute [rw] agent_info
@return [Types::QueueInfo]
queue.
If this contact was queued, this contains information about the
@!attribute [rw] queue_info
@return [String]
How the contact reached your contact center.
@!attribute [rw] channel
@return [String]
The description of the contact.
@!attribute [rw] description
@return [String]
The name of the contact.
@!attribute [rw] name
@return [String]
Indicates how the contact was initiated.
@!attribute [rw] initiation_method
@return [String]
previous contact.
If this contact is not the first contact, this is the ID of the
@!attribute [rw] previous_contact_id
@return [String]
initial contact.
If this contact is related to other contacts, this is the ID of the
@!attribute [rw] initial_contact_id
@return [String]
The identifier for the contact.
@!attribute [rw] id
@return [String]
The Amazon Resource Name (ARN) for the contact.
@!attribute [rw] arn
Contains information about a contact.