class Aws::Connect::Types::MediaConcurrency

@see docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MediaConcurrency AWS API Documentation
@return [Types::CrossChannelBehavior]
are currently working with a contact from a Voice channel.
offer an agent a different contact from another channel when they
enabled for this Routing Profile. For example, this allows you to
Defines the cross-channel routing behavior for each channel that is
@!attribute [rw] cross_channel_behavior
@return [Integer]
Valid Range for ‘TASK`: Minimum value of 1. Maximum value of 10.
Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10.
Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1.
simultaneously.
The number of contacts an agent can have on a channel
@!attribute [rw] concurrency
@return [String]
(CCP).
The channels that agents can handle in the Contact Control Panel
@!attribute [rw] channel
contacts an agent can have on a channel simultaneously.
Contains information about which channels are supported, and how many